Conditions & Policies

Our commitment to you is to provide you with a comfortable, on-time, safe and professional transfer experience when you travel with us.

We are committed to:

  • Up-to-date vehicles
  • Air conditioning
  • Regular maintenance schedules
  • Quality assurance program
  • Incident management systems
  • Professional drivers

To make your booking and transfer experience as pleasant as possible, we have a number of conditions and policies that we ask you to adhere to.


Reservation is essential, and tickets are not transferrable.


Standard luggage for carriage on The Airport Flyer includes up to one large suitcase, or two smaller luggage items equivalent to a large suitcase per passenger, with no single item exceeding 23 kg, in addition to two smaller items that are accepted by the airline as carry-on baggage. Additional charges do apply for the carriage of baggage in excess of standard luggage. Baggage in excess of standard luggage may incur a extra $15.00 charge per item. If your luggage does not meet these conditions, please contact The Airport Flyer to arrange carriage.

Items weighing over 23 kg may be transported after consultation with bookings staff. Such items require two handles and the owner is expected to assist the driver with loading into the trailer.

Failure to notify The Airport Flyer of additional luggage items or items weighing in excess of 23 kg may result in your luggage not being transported.

Damaged Luggage

Although we take every care in handling and transporting luggage, we do not accept liability for lost or damaged luggage, other than is required by law. Please ensure that your luggage is loaded into the trailer before you embark and if have concerns about potential damage, you are welcome to load the luggage yourself.




  • Cancellations in excess of 24 hours, we will refund your fare less the $10.00 administration fee.
  • Cancellations less then 24 hours do not receive a refund.



It is the responsibility of the passenger to ensure that the service they are booked on is appropriate for the flight they wish to catch or disembark from. Although The Airport Flyer will endeavour to run to advertised times and make expected flight connections no responsibility is accepted for missed connections whether due to weather, traffic or other delays however caused.


  • One voucher is valid for one single travel event (i.e. two vouchers are required for a return travel event)
  • MAP10-40 vouchers are valid for 12 months, and MAP7 vouchers are valid for 24 months
  • Tickets and vouchers are non-refundable
  • Vouchers can be used for multiple persons travelling together where the purchaser is also travelling
  • Vouchers are non-transferrable, however in the event that a customer does not require further travel and they have a number of unused travel vouchers the balance of these vouchers may be transferred to another single individual for an administrative fee of $40.
  • Out of town pickups and set downs are subject to the usual pickup and set down charges.


The Airport Flyer may refuse to carry and may elect to remove from a service any passenger who in the reasonable opinion of The Airport Flyer driver is intoxicated by drugs and/or alcohol. In such an event the passenger will be held liable for any costs borne by the company for the removal of the passenger, and will forfeit any fare paid for the planned travel event.


The use of drugs or consumption of alcohol while in a vehicle owned and/or operated by The Airport Flyer is not permitted. Any passenger found to be using drugs or consuming alcohol will be asked to disembark and may be reported to the police.


For the comfort of all our passengers, we ask that you ensure you are clean and free from body odours prior to boarding The Airport Flyer. Passengers whose body odour may, in the driver’s opinion, cause offense to others may be refused carriage or removed from the service. The use of strong perfumes is also strongly discouraged.


While travelling in confined spaces good manners require that telephone calls be kept brief and voice volume to a minimum. Personal devices are to be used with headphones and are not to be audible to other passengers who may wish to rest. Passengers who engage in lengthy phone conversations at a volume that disturbs other passengers will be instructed by the driver to cease their call or disembark.


Any passenger found to be displaying violent, disorderly and/or aggressive behaviour will not be permitted to board, and if on board will be instructed to disembark. Offenders will be referred to the police. Any fares paid will be forfeited.


We are concerned to provide a secure environment for your privacy. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. We take all reasonable steps to ensure the security of the personal data we hold from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.

When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server and will notify visitors through our site. We have established a secure transaction environment for commerce on the Internet. Our e-commerce system uses Secure Sockets Layer technology (SSL). SSL locks all information passed from you to in an encrypted envelope. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser and local network support the use of encrypted data transmissions. SSL is the system that is used by all reputable e-commerce sites. The industry standard for encryption technology, SSL is compatible with Netscape, Internet Explorer, Mozilla Firefox, AOL, Web TV and most other browsers. You will know when transmitted data is safe by the appearance of a security notice when you enter a secure page. Also, a secure icon will appear on your browser. For Netscape, this is a key icon; for Microsoft Internet Explorer, a lock icon. Secure web pages can also be identified by their URL: they begin with 'https://', while standard pages begin with 'http://' (i.e. no "s").